STANDARD REFUND TERMS
* You may request a refund within 45 days of purchase for annual products.
* You may request a refund within 48 hours of purchase for monthly products.
* After 45 days, you may request an in-store credit for any unused time remaining on your annual plan. Unused time will be prorated based on the date of purchase.
* A product must be cancelled before we can issue a refund.
* All refund requests must include the reason you are asking for a refund and whether you want an In-store Credit.
PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS
* Dedicated servers in Canada. If refund requested after 48 hrs of usage, but within 45 days - partial refund will be used. Refund summ will be calculated based on unused time remaining on your annual plan. Unused time will be prorated based on the date of purchase.
* Managed VDS
* Unmanaged VDS
PRODUCTS NOT AVAILABLE FOR REFUNDS
* Dedicated servers in country other then Canada (France, Ukraine, Netherlands, etc.).
PRODUCTS WITH SPECIAL REFUND TERMS
* Product Addons (such as IP, CP, etc.) have minimal usage period (1 month). This period will not be refunded.